[Resolved] Whirlpool India — washer | |||
I received a call from whirlpool and informed about the amc plans that 1y + 3 months and 2y + 6 months are the available offers that include every 3 month service using descale powder at no cost. Based on the provided information, i opted for 2y + 6m and paid the specified amount by cheque. But i received a letter addressed from mr. Anish ahuja for 1 year amc. Initially i sent an email for which i received a reply from ms. Sonu and asked to send the amc receipt. I responded to the email with relevant attachment. After repeated emails reminding about this, she did not responded and i forwarded the email to mr. Anish ahuja. The issue is not yet resolved. Was this information helpful? | |||
Feb 14, 2019 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Jan 05, 2019 Whirlpool India Customer Care's response Dear Sivakumar, Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon. Regards, Whirlpool Support. Verified Support Jan 07, 2019 Whirlpool India Customer Care's response Dear Sivakumar, Our team member tried to get in touch with you, but sadly couldn't reach you. Please share an alternative number with us or let us know the convenient time to contact you. Regards, Whirlpool Support. Verified Support Jan 12, 2019 Whirlpool India Customer Care's response Dear Sivakumar, We hope your concern has been resolved. Please let us know if there is anything else you need help with. Regards, Whirlpool Support. Verified Support Jan 14, 2019 Whirlpool India Customer Care's response Dear Sivakumar, We've notified your concern to our concerned team. Our service team will get in touch shortly with an update on this concern. Regards, Whirlpool Support. Verified Support Jan 14, 2019 Whirlpool India Customer Care's response Dear Sivakumar, We hope our service team has already shared the requisite information regarding above mentioned concern with you. We request your understanding on the same. Regards, Whirlpool Support. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
69%
Complaints
3569
Pending
0
Resolved
2438
H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
View all Whirlpool India contact information
The letter received was from 2018 and 2019.
But the offer was for 2 years + 6 months.
I received a phone call stating that the system was updated as per the request but I did not received any communication (letter or email) about the revision/update for my record/reference.
Regards