[Resolved]  Whirlpool India — washing machine 360

Address:

Thane, Maharashtra, 400607

I had purchased a new whirlpool washing machine on july 18. It was delivered on 19th. The very first day when we used the machine it was giving very loud banging noise. I complained about the same to the service center and also the dealer through which i had purchased.
The technician came and it was confirmed that the machine has a pulley issue.
My demand for a replacement of a new machine since its brand new is not being met. The service center is going on sending technicians for replacing the pulley whch we have refused.
If we are purchasing a new machined from an authorized store paying full amount we donot expect a defective machine needing repairs.
Kindly address this concern on topmost priority and replace the defective machine else we will be forced to file a consumer case complaint at the court.