Whirlpool India — washing machine door issue not fixed

 
1 Review
India
 gangaprasanna on Feb 22, 2019
We are using whirlpool washing machine - front load type - 7kg model - supreme care 7014. We are facing issue with door opening. Door not opening at the end of cycle and next cycle is also not starting. Complaint was lodged on 09.02.2019. Complaint number - cn[protected]. Technician came and attended. But the issue has been pending for arrival of spare part. It has been over two weeks now. No action has been taken. Customer care is so irresponsible that they have been asking us to wait for 45 days!! They dont even know the amount of discomfort they have been putting us in. Asking a customer to wait for a part for over 45 days! Seriously what kind of a consumer company is whirlpool india? I spent over 35000 rupees in purchasing this washing machine. This was claimed a superior product. What is this quality of machine and customer service response by whirlpool? They dont even know to look for any alternative options? Highly disappointed with buying this machine

Complaint Status


[Feb 22, 2019] Whirlpool India customer support has been notified about the posted complaint.
Updated by gangaprasanna, Feb 22, 2019
if this issue is not resolved within a week from now, i request whirlpool India to take their machine to their yard themselves. It is better than me putting this to scrap and buying a new machine of another brand with better spare availability and better customer service.
Verified Support
Whirlpool India Customer Care's response, Feb 23, 2019
Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support.
Verified Support
Whirlpool India Customer Care's response, Feb 23, 2019
Dear Team,

In this case we are arranging the required part from branch and it will reach by today.
Same informed to customer.

Regards,
Whirlpool Support.
Verified Support
Whirlpool India Customer Care's response, Mar 19, 2019
Dear Team,

We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.

Regards,
Whirlpool Support
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    Whirlpool India - washing machine door issue not fixed