[Resolved] Whirlpool India — washing machine parts not available

Meenalkohli

from Delhi, Delhi

Address:

Shop no. 4&1 mcd building shakti nagar chawk, New Delhi, Delhi, 110007

Bought washing machine on 1. Dec.2017,

31230 ultimate care 12.0 graphite 10ymw
Which cost 35, 000

In february my machine stopped, i called costumer care they, their mechanic visted, he told me the belt is broken and for betterment install water softener i agreed he said he will be back with the products since then now one came iam calling them and they are saying they dont have products available? What this means now? This is harassing! If i will not get my machine repair as soon as possible i will take further legal action.

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May 25, 2019

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Whirlpool India Customer Care's response Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support

Verified Support

Mar 25, 2019

Whirlpool India Customer Care's response Dear Team,

We got it checked and confirmed that our team has tried contacting customer but couldn't get through.

Regards,
Whirlpool Support

Verified Support

Apr 01, 2019

Whirlpool India Customer Care's response Dear Customer,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support

Verified Support

Apr 23, 2019

Whirlpool India Customer Care's response Dear Team,

We got it checked with the service team and confirmed that customer's appliance issue has been resolved.

Regards,
Whirlpool Support