[Resolved]  Whirlpool India — washing machine servicing fraud

Address:Bangalore, Karnataka, 560066

Hi,
My Washing Machine was causing some click noise every time during the wheel rotation. I called the customer care, the service man came and told that 3 parts are faulty including gear box. The total cost of repair came as 10700/-. They took the full amount as they had to bring parts and then did not come to repair for 8 days. We kept calling everyday and they used to say that mechanic is 1 km away, he will reach in 30 mins but that never happened. we took leaves from office many days so that we can get the work done. on one day, I finally said that I am going to Police Station and register a Fraud Complaint, the mechanic came at 11:30 PM night that day and installed new part and immediately left. Since then whenever we run the machine, the machine starts showing "de" error and lots of dirt/particles come inside the box. We are calling everyday again now but no one is responding. Its almost 12 days of frustration. I am about to file a case in the Consumer Court now if nothing happens even after submitting a complaint here. I need immediate resolution within this week or else I will file a case in Consumer Court Bangalore. I have attached the Bill with this complaint.

Registered Mobile No.: [protected]
Service Bill No.: 192
Service Shop name from where the technician came after calling whirlpool customer care: Eminent Private Services, Kormangala, Bangalore-34.
Shop Manager Mobile No.: [protected]
Bill Amount: 10700 Rupees (Ten Thousand & Seven Hundred)
Washing Machine: Whirlpool 123 Nxt - Top Load.

Many Thanks,
Vishal Sahay.
[protected][protected]-----
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 5, 2018
Complaint marked as Resolved 
The Whirlpool Service Team approached me and sent the service engineer immediately. They tracked the progress also and remain in contact with me till I was satisfied with the service. Thank You.
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2018
Whirlpool India Customer Care's response
Dear Vishal,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Regards,
Whirlpool Support.
Verified Support
Aug 17, 2018
Whirlpool India Customer Care's response
Dear Vishal,

We hope your concern has been resolved. Please let us know if there is anything else you need help with.

Regards,
Whirlpool Support.
Verified Support
Dec 19, 2018
Whirlpool India Customer Care's response
Dear Vishal,

We will be arranging the service technician's visit at your place by tomorrow to assist you with the appliance issue.

Regards,
Whirlpool Support.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Whirlpool India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    69%
    Complaints
    3568
    Pending
    0
    Resolved
    2438
    Whirlpool India Address
    H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
    View all Whirlpool India contact information