[Resolved] Whirlpool India — water purifier not working - new

jayanthi_21S

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560085

Water purifier not working. Purchased recently. Opened the complaint wit customer support on friday 20th and they keep saying the engineer will come today. Very annoying. Very pathetic service
Engineer called on 21st and he mentioned he will be attending by 1pm.

He never turned up.

Called the manager and he mentioned it will be taken care,

Even today called the whirlpool customer support and they mentioned the case will definitely be attended by today 6 pm. None turned up.

Very unprofessional and very rude response.

Complaint number is bg[protected]

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Dec 25, 2019

Complaint marked as Resolved

Engineer has accepted the fault in purifier and he will get a replacement

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Whirlpool India Customer Care's response Dear Team

We got it checked with the service team and confirmed that customer's appliance replaced. Same communication has been confirmed with the customer.

Regards
Whirlpool Support