[Resolved]  Whirlpool India — whirlpool 245 l frost free double door refrigerator - water leakage issue from the 3rd day of purchase

Hi team,

I purchased a refrigerator (Whirlpool 245 l frost free double door 2 star (2020) refrigerator) around 20 days back via flipkart.

There was a water leakage issue (It's a frost-free, but a tray available below where the water accumulates and normally it should get evaporated, but that is not happening and water overflows) i requested a replacement on the 8th day and the guy came and he just poured the water in that tray and told us to wait for few more days) and they informed the whirlpool company that the problem was resolved. Again after 4 days the same issue happened and by that time my replacement date got over. (And i have neither received an sms or email that my replacement was rejected). For 1 week i tried to reach the customer care but the technician has not yet arrived. After 1 week technician came again and took the photos of the refrigerator and again no response from his end and service centre. That guy informed the whirlpool company that the issue was resolved. The third time i registered a complaint.

Please let me know what can be done so that it gets repaired or replaced.

I would appreciate it if i could get a replacement or refund. I purchased a few days back and i registered the complaint after 8 days of purchase i think.. Still the problem was not resolved. Twice technicians came, and nothing was done from their end. The service centre guy told me that it may be due to the climatic condition water leakage is happening.

It would be better if i could get a refund other than replacement. Fed up with whirlpool service. All the service centre people are not considering the issue without even resolving they inform that the issue was fixed.