Whirlpool India — whirlpool 360 washing machine in warranty has faulty drainage that causes flooding; even after 4 visits by technician

Address:

700156

We bought whirlpool 360 full automatic washing machine on 29.10.2015 (Product serial no. 221195) and within two months the water started gushing out from the bottom instead of the pipe. Twice we called the retailer we bought it from and next two times toll free customer care number of whirlpool. Each time the technician refixed the drainage pipe and said it wont happen again. It has happened again the fifth time within warranty period. Either they dont know wat they are doing, or the fixing point for the pipe is defective, result is flooding and my mother has to take a broom and clean the room. Understandable she would rather not use the machine at all.

On top of the substandard machine, the technician asked for money even though it is still in warranty phase, and the reason he gave was shocking. He said since we bought the machine from reliance retail (Axis mall, new town, kolkata) we will not get the warranty, since whirlpool has had a falling out with reliance retail. So every time we call for customer care, or if replacement of parts is needed we have to pay for it just like when machine is out of warranty period!!

This is highly ridiculous. First, the product is defective. Then, we are told this nonsense. Why should the customer suffer for issues between the two companies? Why does whirlpool make their products available at reliance retail, chroma or other such retailers then? Do consumers have to buy directly from their factory? We have bought a whirlpool product from a legitimate seller with proper documents, we were promised 8+2 years of warranty on the product and we expect to receive that.

I do not take kindly to being tossed between whirlpool and reliance every time i have to call customer care. Whirlpool should take responsibility for its product and should honor the terms of warranty. Infact, since its clear its a defective product that cant be fixed even after four attempts, i demand it be replaced with a properly functioning washing machine. This whole process has been so frustrating that since then we have bought half a dozen appliances and not one of them is whirlpool.