Whirlpool India — Whirlpool double door refrigerator cooling issue

PFB details of product.
Model No: FF 2D 278 4s / 2021
Date of Order:[protected]
Date of 1st Product delivered with defects:[protected]
Date of return of 1st Product(approx):[protected]/[protected]
Date of 2nd product delivered(approx):[protected]/[protected]
Agency: Sathya Agencies
(P) Ltd., (Kamaraj Road. Tirupur)
GstInvoiceNo: 210122WHED008922

It's just been 50days this product is been bought, yet
I am writing this complaint for second time in a week with an issue on coolness/freezer. Please note the freezer is not getting frost. PFA as a proof where ice-cream has been In melted state even with deep freeze option.

We have been recommended to use it for limited option(by service agent on Oct4th'21) out of which is ice-cream, even the given options are not enough to be cooled?

How else an refrigerator can be used for?

Can we expect an proper resolution from agency

We have been using Godrej product for past 15years never had any complaints till date. Didn't expect this kind of issues from Wirlpool product.