[Resolved] Whirlpool India — Whirlpool explore 855 lew - dead in 2 years

 
1 Review
Mumbai, Maharashtra, India
 Subhajit Mukherjee
Whirlpool EXPLORE 855 LEW is Dead in 2 years - we have used the washing machine with full care and now just in 2 years the PCB is gone and the frame plastic is cracking. The service person says - this is due to cockroaches. Interesting to know this. Happened today. they as asking for 7000 to replace the PCB.
Saying Mother board problem

Whirlpool agents are not professional and only wants to make money.
Complaint marked as Resolved Aug 5, 2017

Complaint Status


[Jul 03, 2017] Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Whirlpool India Customer Care's response, Jul 04, 2017
Dear Concern,

We're sorry for the experience you had. This concern has been raised with our service team. Our service team will get in touch shortly with an update on this concern.

Regards,
Whirlpool Support.
Verified Support
Whirlpool India Customer Care's response, Jul 04, 2017
Dear Concern,

We hope our service team has confirmed you that you have contacted the local service center which you have got the detail from google. However we are arranging our service technician visit at your place to resolve the appliance issue. Also would like to inform you that in future if you face any kind of appliance issue please contact our customer care toll free number [protected].

Regards,
Whirlpool Support.
Updated by Subhajit Mukherjee, Jul 31, 2017
Respected Sirs

After great disappointment and sadness I am trying to bring to your notice the bad practice happening in Mumbai - Whirlpool

We purchased a Washing Machine 3 Years Ago. and now no parts available for repair - they want us to buy a new machine as replacement. - This is Cheating of customers by Whirlpool.

1. Multiple customer service numbers toll free on the google where agents miss-represent Whirlpool and come home and charge Rs. 700.00 from me for evaluating the washing machine which was not working.

2. After Detecting PCB problem they quoted 8000.00 to repair it.

10 days gone in the process.
then I discovered that this was a gang pretending to be a Whirlpool Team and fooling us.

3. Then I contacted the real customer service number[protected] and registered a complaint. New Complaint registered on 4th July.

4. They are then asking for 5000 Rs for the repair for PCB

5. Now they have declared that no parts available - So now they are selling me a new machine as replacement for Rs.[protected] Buy Back) = Rs. 26000.00 i have to pay them for the new machine.

6. In the mean while I have spent Rs.14k to laundry vendor for washing my cloths.

This is a good way to sell bad quality washing machine to customers through Flipkart and now selling new machines in 3 years to the same customers.

It is more than a month now and customer service team is avoiding my request to help.
I need my Money back or Give me a Machine as replacement for FREE.

If this is a situation in Mumbai I am sure there so many such un-constitutional practices across India.
I am definitely taking this seriously and will knock every door possible on Earth to get justice.
Hope the management team can do something and save me from this mental harassment.

Dr. Subhajit MUKHERJEE
Director
[protected]

CC: PTI NEWS
CC: Times Of India
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    Whirlpool India - Whirlpool explore 855 lew - dead in 2 years