[Resolved] Whirlpool India — whirlpool mastermind fridge 245 ltr | |||
My whirlpool fridge went out of functioning from 28th May and I complained the customer care vide ticket no.DL[protected] dt29.5.2019 and then on my complaint remains and the fridge is not giving cooling. On 29th May the engineer attended from M/s, Goel Enterprises, Partarganj, Delhi and on 30th he changed the compressor, charging Rs. 7850/ the machine worked for a day and again started with no cooling, on persistent complaint, sr.engineer visited and tried but having no effect, M/s Goel enterprises, took the fridge to their workshop on 11th June and delivered on 14th saying the fridge is repaired and working normally. We have altogether spent Rs. 9150/- ( Three receipts of Rs.900/, rs.7850 & Rs. 400)for the repair and fridge is still not giving any cooling.It has been horrific experience in this scorching heat of Delhi dealing with the agent and fighting the extreme hear conditions without the basic required fridge system. Hope you can understand the plight of the customer, even after spending a chunk of amount for the repair and again back to square situation for no use. We want either the fridge to be functioning normal or return us the money spend on this futile attempt. Was this information helpful? | |||
Jul 24, 2019 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Jun 18, 2019 Whirlpool India Customer Care's response Dear Team, We are working on the customer's concern and will share you the further updates shortly. Regards, Whirlpool Support Verified Support Jun 19, 2019 Whirlpool India Customer Care's response Dear Customer, We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer. Regards, Whirlpool Support | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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Service Request Number:PJ[protected]
We are working on the customer's concern and will share you the further updates shortly.
Regards,
Whirlpool Support
We got it checked with the service team and confirmed that customer's appliance issue has been resolved. Same communication has been confirmed with the customer.
Regards,
Whirlpool Support