Whirlpool India — whirlpool puratron side panel defective

Address:

741235

Purchased a whirlpool puratron on 06/11/2016 worth rs.8000/- from capital electronics, kanchrapara. Company person came on 09/11/2016 and installed it. This year during the month of may'17 i saw a crack on the side panel of the product. As soon as i saw the crack i lodged a complaint on the shop from where i had purchased, capital electronics, kanchrapara. Company person came on 24/05/2017, took a complain report on "side panel defective" and left without solving the issue. Note - the machine was working fine, but after some days water started licking from the side and lower panel of the body. So i lodged a complaint online. Company person came on 12/07/17, took a complain report on "back and side panel broken and water licking" and left without solving the issue. When i asked the person about the resolving issue he informed me that he cannot solve this issue and with very arrogance told me that we have intentionally damaged the product. I mean is this some kind of a joke?
Needless to say that we are in urgent need of a water purifier for our regular supply of drinking water. Kindly look into the matter and do the needful from your end at the earliest. Either replace or repair the product whichever is convenient. I have attached all the necessary documents.