[Resolved] Whirlpool India — Whirlpool Refrigerator complaint (Extreme)

surender2222

Jun 21, 2021

Address:

C8C 3rd floor street no 2 Hardev Nagar Jharoda Village Burari Delhi New Delhi 110084

Dear Sir / Madam,
I am writing to you to raise an issue about: Whirlpool Refrigerator complaint
It's a really painful concern that you people are not able to resolve it after paying Rs 1992 for service to Whirlpool (One Touch Solutions) Address: Ground Floor. 1961, Outram line, Kingsway Camp, North west Delhi- 110009. I also contacted customer service multiple times but all in vain.
It's almost 15 days now. The compressor is under 10 years of warranty if it was out of warranty you people would have fixed it in one or two days but Its not.
The people whom I have contacted are a bunch of liars and they make fun of it and threaten to return the money which I paid them for service. Now it's gone off my head. I am also consulting with my lawyer as well.
It occurred on: 7/06/2021
I want compressor to be sent at the earliest as Its almost 15 days now
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Serial Number: INE[protected]
C8C 3rd floor street no 2 Hardev Nagar Jharoda Village Burari Delhi
New Delhi
110084
Regards,
Surender Rai

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Jun 26, 2021

Complaint marked as Resolved

I will get it done on my own as I don't see any prompt reply from your end. Thank you

Whirlpool India customer support has been notified about the posted complaint.

Jun 21, 2021

Updated by surender2222 They said very casually that they will replace it once they get the compressor but they promised it within 5 working days. It's more than 15 days now.

Jun 22, 2021

Updated by surender2222 I spoke with Hari Shankar from escalation team Whirlpool customer service and he said, this gonna take a week more. two days ago I again spoke with senior Tech Team person from Whirlpool (One Touch Solutions) and he said this will take 2 to 3 days more. No idea what exactly happening whether they are willing to resolve it or not. they might take one month to resolve my small issue. It's really awful. please help me to resolve this and teach them a big lesson.

Jun 22, 2021

Updated by surender2222 I also have sent an email to arvind.[protected]@whirlpool.com the CEO of Whirlpool India

Verified Support

Jun 23, 2021

Whirlpool India Customer Care's response Dear Team,

We are working on this concern and will update you shortly on the same.

Regards,
Whirlpool Support

Jun 23, 2021

Updated by surender2222 Today, I spoke with Deepti ([protected]) from Whirlpool and she said that she was not aware of the entire issue and she found the complaint regarding Gas only. She said, let me check the availability of compressor if it's available, will be done today.
I personally would like to stat that they should bear some amount of penalty so that they could not do this with anyone. I come across many of such incidents in past customers gone through for more than 2-2 months and no actions was taken.
Again I sent another email to CEO Arvind Uppal for a live debate in front of media but he did not reply.
I will not leave him till I get a response from him (arvind.[protected]@whirlpool.com). This is required for the improvement in their services.

Jun 23, 2021

Updated by surender2222 Tomorrow, I am going to discuss this whole incidents with Rajat Sharma the main anchor of INDIA TV so that we can directly talk to Arvind Uppal the CEO of Whirlpool India. As everything is gone off my head, can not bear it any more.

Jun 24, 2021

Updated by surender2222 Hi Team,
Today, I have sent an email to [protected]@indiatvnews.com and [protected]@indiatvnews.com INDIA TV to highlight the same issue. Again I received a call from One Touch Solution Whirlpool and I spoke with the same Tech and asking for two days but I know he is a liar, he has been saying this for last 17 days. He is most senior tech there.

Jun 25, 2021

Updated by surender2222 Today, I spoke with Preeti from escalation Team Whirlpool and she said, she gonna take care of everything.
She has given a TAT for 24 hours.

Jun 26, 2021

Updated by surender2222 It seems nothing can be done from your end so I am closing it from my end.

Verified Support

Aug 24, 2021

Whirlpool India Customer Care's response Dear Team,

As checked the appliance issue has been resolved. Compressor has been resolved. Hence case closed

Regards,
Whirlpool Support