[Resolved]  Whirlpool India — whirlpool refrigerator intellifresh.

This is a query regarding the whirlpool refrigerator service. Please find the following details about service.
Service request no:srbg[protected]date of request - nov 15, 2019.
Product under service - whirlpool refrigerator intellifresh.
The complain is that the mode selection button for cooling mode and deepfreeze button are not functioning. The service person has verified that the problem is due to some wiring probleminside the deep freezer door. he had suggested the door to be replaced new and the price is around 5000 rupees.
It is very unfortunate that for a small wire cut inside the entire door is replaced and costs 5000 rupees.
We have identified that the board can be connected at the joint from the body where it is connected to door.
Instead of replacing the door, it can be connected at the test joint outside and can be used as normal functioning. this will save me the cost of 5000 and it is not logical to pay 5000 rs for a wiring problem. The service person is not willing to do this and hence i am requesting you to please review this with technical person and give me your feedback. Thanks
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Jan 23, 2020
Complaint marked as Resolved 
Whirlpool India customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2019
Whirlpool India Customer Care's response
Dear Team,

This is duplicate ticket.

Regards,
Whirlpool Support
Verified Support
Dec 23, 2019
Whirlpool India Customer Care's response
Dear Team,

We got it checked with the service team and confirmed that customer's appliance repaired and issue has been resolved. Same communication has been confirmed with the customer.

Regards,
Whirlpool Support
Complaint comments 

Comments

Ice is freezing in the fridge where it is stored. Where the vegetables are kept, the snow is freezing there. He has to show it.

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