Whirlpool India — whirlpool refrigerator is frosting and emitting bad odor. unresponsive customer service

Address:	Kolkata, West Bengal, 700136
Website:	www.flipkart.com, www.whirlpoolindia.com

I bought the whirlpool fridge on 09/22/2017 and my experience with Whirlpool customer care and the fridge(Protton series) has been horrible.
I have made a call to Whirlpool every alternate date since 11/12/2017. The first time my so called Frost free fridge started frosting, Biswajit Mondol was handling the issue. He took one month to get my replacement and their delivery guys also asked me money for delivering. Before my fridge was replaced I had to keep calling and begging and mailing Biswajit Mondal again and again due to lack of pro activeness. My Second fridge(replacement) got delivered around Dec 11th, 2017. Within a week it started frosting again and the technician visits started to acertain what was wrong but no cause was found. Now there was a bad odor circulating in the fridge due to which I also bought some stuff which their technician sold me for Rs. 200 and a stabilizer.
Since then I am interacting with Ms. Sangeeta Sarkar and it has been a nightmare. Either she is not available or she comes up with some excuse or the other to avoid me. Sometime the issue is stuck with the Quality team or she has to check with someone else for approval or she wants me to speak to her area sales manager but none of these hypothetical departments are reachable. Till date I do not have a concrete update from anyone. I do not want to take this issue further hence I would want Whirlpool to return all my money back (The fridge+stabilizer and the stuff which keeps odor away). They have harassed me since 3 months and I've made nearly more than 100 calls and mails to them without any resolution. I have a very bad experience and lost all faith in Whirlpool.