[Resolved] Whirlpool India — whirlpool ro minerala 90 platinum 8.5l - hopeless product | |||
I purchased whirlpool ro minerala 90 in june 2016 for rs.11200/- Total charges paid towards part replacement: rs.8300 Total paid as visiting charges: rs.1160 No. Of technician visits post warranty: 8 All the services attended by sri aravindar services - chengalpattu Time since filter replacement (Sediment+pre-carbon+membrane+mes) - 4 months Technician attended twice in nov 2018 for issue of water not re-filling in tank and pump running continuously. First visit they told me that a valve has to be changed. It was changed in second visit and still re-filling takes hours and the pump keeps on running along with continuous drop-by drop leakage from the appliance. I even registered a negative feedback with the customer support team who called me up only for a reply that they will revert back. Since then nothing has happened. A total of rs.9460/- spent to maintain a rs.11200 product in just 1 years and 6 months post the 1 year warranty. Whirlpool is earning just by putting consumer to misery!! Was this information helpful? | |||
Apr 1, 2019 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. Verified Support Jan 21, 2019 Whirlpool India Customer Care's response Dear Customer, We regret the inconvenience you have faced. Please share your mobile/complaint no. so that we can look into this concern. Regards, Whirlpool Support. Verified Support Feb 06, 2019 Whirlpool India Customer Care's response Dear Customer, We are working on the customer's concern and will share you the further updates shortly. Regards, Whirlpool Support. Verified Support Feb 12, 2019 Whirlpool India Customer Care's response Dear Team, In this case we have spoken with customer he confirmed us that he is out of station till next 18-Feb-2019. Please consider this as a closure. Regards, Whirlpool Support. Verified Support Feb 28, 2019 Whirlpool India Customer Care's response Dear Team, We are working on the customer's concern and will share you the further updates shortly. Regards, Whirlpool Support. | |||
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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First thing, how can you consider customer being out of station as closure?? Has the complaint been resolved?
Technician has attended twice so far:
23-Feb - Technician 1 says solenoid and level ball valve has to be changed
27-Feb - Technician 2 says one of the membrane filter is choked and has to be changed. This filter was replaced fresh in Aug 2018. (@ Rs.2850)
Now once again whirlpool wants to replace parts and put the RO on testing at customer end.
Next complaint - replace the next part - that's Whirlpool's approach so far.
The problem does not get resolved at all.