[Resolved] Whirlpool India — whirlpool ro water purifier

SOUMYABRATA MONDAL

from Shahjahanpur, Uttar Pradesh

Address:

Hooghly, West Bengal, 712136

I bought ur so called comprehensive home plan (Amc) for 4720 rs... My plan will over on 20.12.2018... I have replaced my all filters including ro membrane 1.5 months ago... But from yesterday my filter doesn't work properly... For this i called technician and he said, the ro membrane filter has stopped working and i have to replace it for 2400... As per my knowledge the life span of one ro membrane is minimum 1 year... I m living at chandannagar, hooghly where the water quality is descent, tds is 440... My question to you sir is it possible for a middle class family to invest (4720+2400)=7100 in a year for water excluding electricity...??? What kind of products u installed that may stop works only within 45 days??? Kindly tell me... I m so disappointed as your services... Waiting for ur reply...

Was this information helpful?

No (0)

Yes (0)

Jan 22, 2019

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

Whirlpool India Customer Care's response Dear SOUMYABRATA,

Apologies for the inconvenience. We're forwarding your concern for further processing & will respond with an update soon.

Regards,
Whirlpool Support.

Verified Support

Dec 18, 2018

Whirlpool India Customer Care's response Dear SOUMYABRATA,

We hope our service team is in touch with you regarding the above mentioned concern and shared the current status. We request your understanding on the same.

Regards,
Whirlpool Support.

Verified Support

Dec 20, 2018

Whirlpool India Customer Care's response Dear SOUMYABRATA,

We hope our service team has already shared the requisite information regarding appliance concern with you. We request your understanding on the same.

Regards,
Whirlpool Support.