[Resolved] Whirlpool India — Whirlpool service dealers extremely overcharge customers | |||
Hi i have whirlpool bloom wash machine and the machine was throwing 551 error, called up engineer he first said motor is faulty and changed it, first he said 3000 charges then he changed to 1800, when i asked it has warranty he changed his version and changed it free of cost. After changing then he said pcb is faulty and said 4000 would be charge for it, 2200 is charge for some acid cleaning and 470 is visiting charges. I said i would call whirlpool and confirm, called up whirlpool and it was to my shock that they have no idea of the price range of the products and they told me that what ever the service centre tells thats final. I think whirlpool service centres are ripping the customers as whirlpool has not set any standards to check how much customers are being charged. I also checked in internet pcb is costing 2900. Whirlpool team pls check into the same else you would end up loosing a major business share in india with such services. Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Whirlpool India customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
For me also they have chargeed like this. First they have mentioned there is no part available for 551 error and you have to buy PCB and charges will be around Rs. 8000 after following up few days they say there is no PCB part you have to buy new machine with 60% depreciation and then suddenly service person saying we have got 551 error part we will replace it. They chargeed me for two parts Rs. 5750 and service charge extra Rs. 475 and still work is incomplete. Waiting for their call when they will complete my work.
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H.No 113/8 Model Town, Gurgaon, Haryana, India - 122001
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