[Resolved] Whirlpool India — whirlpool split ac complaint sr no hr04190199

SheshankDhoot

from Delhi, Delhi

Address:

House no. 1563, 3rd floor, sector 45, gurgaon, Gurgaon, Haryana, 122001

Hello team,

I own a whirlpool 3d cool 1.5 ton split ac. I got it serviced on 1st april 2019 availing an annual free service.
After the service the ac worked fine for 3-4 days and started having problem since then.
I logged a complaint on 29-april-2019 to get it checked.
Service request : sr no hr04190199
Problem statement : ice formation, noise in ac and cooling issue. Maximum time issue faced at night.
Action taken : engineer md noor came to my house and i explained the issue to him.
As per him at that time ice was not formed hence he cannot check the issue however he did clear the filter and checked the gas which was fine.
He asked me to take a picture of ice formation and he will call me tomorrow again to check it.
Surprisingly he never called me and when i called he never answered.
Challenge faced : ac is still not working fine.
Engineer was lacking confidence and was not able to troubleshoot even when problem was explained properly.
Ice formation and water spillage is common ac problems which is known to almost all engineers still he asked me to take a picture by opening the vent my
When i called customer care sahil picked up the phone i explained him everything he confirmed case is closed and i need to re register the case which i have done today.
I asked him help me with the escalation matrix he shared me a number on which i called then the person who picked up said the number is no more being used by whirlpool. Number was [protected] and has been reissued to someone else since last 2 years.

If a normal customer has to go through these things to get his product repaired then he will never opt for this brand whirlpool again.
Seriously i am facing a hard time this summer, kindly get this resolved.

Note: my ac has been always handled by whirlpool engineers and its only an year old with valid amc.

Regards
Shashank dhoot
[protected]
Dhoot. [protected]@gmail.com

+4 photos

Was this information helpful?

No (0)

Yes (0)

Dec 29, 2021

Complaint marked as Resolved

Team took care and resolved the issue.

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Whirlpool India Customer Care's response Dear Team,

We are working on the customer's concern and will share you the further updates shortly.

Regards,
Whirlpool Support.

May 16, 2019

Updated by SheshankDhoot Since last 8 days there is no response on this !!

Verified Support

May 22, 2019

Whirlpool India Customer Care's response Dear Customer,

Our service team tried to contact you but couldn't get through. Please share your convenient time and alternative number in order to assist further.

Regards,
Whirlpool Support

Verified Support

Jun 21, 2019

Whirlpool India Customer Care's response Dear Team,

Our service team tried to contact you but couldn't get through since long.

Regards,
Whirlpool Support

Jul 19, 2019

Updated by SheshankDhoot I have received one call in last one month and I have asked to reschedule the call but since then there is no revert.
You may reach me after 12 PM tomorrow.

Aug 21, 2019

Updated by SheshankDhoot Today Again I have raised a Service Request and Complaint.
I got call from Area Manager Rajkumar and waiting for the corrective Action to be taken.
I was informed that I have purchased AC from Vijay Sales and now Vijay Sales onsite support have placed the call to Whirlpool Internal team for service and repair.
I will not close this case until its resolved.

Dec 29, 2021

Updated by SheshankDhoot This has been closed