[Resolved]  Whirlpool India — whirlpool split air conditioner

Address:	New Delhi, Delhi, 110009
Website:	Whirlpool

The whirlpool split air conditioner i bought in delhi on 29 june 2017 stopped cooling in september 2018. A complaint was registered on 23 september, 2018 over the company website. A service team visited my residence on 24 september after my re-registering the complaint over telephone on 24.09.2018. The team claimed that they needed to refill gas and that i had to pay rs.2750 for the same. I agreed and the process was started. I was in office and was then contacted by the service team from my residence and informed that the gas would last only for three to four days as they had now detected a faulty condenser coil. Now the same had to be replaced and would cost me another 7000 odd. I took it up on the whirlpool facebook page enquiring how within just over a year, i. E., 13 months, a multi-national company with a reputation could expect customers to spend so much money after having paid around rs.30, 000 for the air-conditioner.
It is grossly unfair if the customers are fleeced by such companies who spend so much on advertising. Why can't they rectify such defects without charging customers? Why can an ac not be guaranteed for at least 4 years? Why are they not being given isi / bis standardization?
The company said the condenser coil was out of stock and it would take a while for replacement. They brought a replacement and realised that the coil did not fit the external unit. Then they sent another team after a couple of days to take measurements of the external unit. Finally on 09.10.2018 they replaced the condenser coil and made me pay rs.8190. I also own a samsung brand air-conditioner located in the adjoining room which has worked trouble free from 2013. So the company has to admit that the fault was with their product. I demand a refund of the entire amount of rs.8190 that i had to spend on repairs. I had trusted the company and bought their product at such a high cost.