[Resolved] Whirlpool India — whirlpool top load washing machine, model : 31122-wm

yogishiv

from Chennai, Tamil Nadu

Address:

600014

Please note, i bought a top load whirlpool washing machine, model : 31122-wm on 3rd june 2016. My washing machine displays "ub" error and i have registered a complaint to the customer care on 14th july 2018. A technician attended on the same day but, he could not resolve the problem. After several discussion with his seniors and finally he advised the board has to be renewed.
But, till now there is no update about the spares to be renewed.

Can somebody answer why the customer is kept in the blind sector always when it comes for replacement of spares?

This is the 2nd time we are facing this "ub" error and please understand this is a daily usage product and if we have to take the clothes and squeeze it with our hands then what is the use of buying this machine.

The washing machine is on home care gain plan, valid till 03rd june 2021.

Request to do the needful on urgent basis and would appreciate if i receive a line of acknowledgement.

Please find attached photo

+1 photos

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Sep 21, 2018

Complaint marked as Resolved

Whirlpool India customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2018

Whirlpool India Customer Care's response Dear Customer,

We got it checked with the service team and confirmed that our service technician is going to visit at your place today to assist you with the appliance issue.

Regards,
Whirlpool Support.