[Resolved]  Whirlpool India — world class worst service by whirlpool - front load washing machine

Address:

Plot no 40, Whirlpool House, Sector 44, Gurgaon, Haryana, 122002

I have noticed that my front load washing machine was not working fine on 16 december 2019 and raised a new complaint (Ti[protected] about the issue.

After 15 days of technician came and confirmed that the sensor got damaged and needs to be replaced and requested for a new spare part, however, there was no response from their end and confirmed that the ticket has been closed after 30 days.

Again i have raised a new complaint (Ti[protected] on 25 jan 2020 till now there is no response and called more than 100 times for technicians, vendors and customer care but no luck.

One interesting thing here is customer care executives are not maintaining any call logs and issue description i need to explain every time and even i asked them to check what was the call description last time and they confirmed no data and no action taken.

I am a former whirlpool employee still service is so horrible i can't imagine for a normal customers.

Not sure why whirlpool paying money to this vendor without reason.

Please refund my amount and take your product back.

Regards,
Sreeni