[Resolved]  Whirlpool India — Worst customer service!! Didn't except from such renowned brand.. No action since one month.

New Complaint Ticket Number: 609793 / CHE[protected]

My earlier Complaint Registration over your customer care no: CHE[protected] for replacement of Refrigerator dated 14.08.2021.

I am constrained to express my displeasure and resentment at the supply of a defective refrigerator by you.

I bought a (WHIRLPOOL FF 500L IF INV CNV 515 AS 3S[protected] from Croma, BSR MALL, Thoraipakkam on 29.11.2020 and installed it on 20.12.2020 by Whirlpool Representative.

I am sorry to say that the refrigerator didn't give me a trouble-free and satisfactory service after spending a huge amount. The main trouble started in both the freezing section as well as the main section on 08.04.2021 and your representatives visited our home on 12.04.2021 for attending the complaint and found there was no cooling action on the fridge and they told us to replace the fan and also insisted to buy Stabilizer unit and we have purchased the new stabilizer and your service engineer changed the new fan as well. After replacement of the fan & stabilizer the fridge unit was working but we didn't have much satisfaction with the cooling system.

The same trouble happened once again in the first week of August 2021 (the solution by Whirlpool only worked for 3 months because we presume it was only a temporary arrangement done by Whirlpool service team).

I need not remind you that it carries a standard warranty against any technical fault and also M/s. Whirlpool sold the defective fridge to us even after paying a premium price considering Whirlpool as a premium brand in the market but we have found our assumption was wrong after facing these repeated problems.

I hope you will replace the defective refrigerator immediately on a war footing basis. Needless to say that if the needful is not done, I will be compelled to go to the consumer court for redress.