[Resolved]  Whirlpool India — Wrong interpretation of microwave problem

Address:

560032

This is to bring to your notice about incompetent service providers you send and the massive loss that we have suffered because of his inexperience. On the 5th of april 2017 we had placed a service order (Satisfaction code 275 for sr numbe bg[protected]) for our whirlpool microwave which had stopped functioning all of a sudden. We particularly asked for a company personnel as we did not want to show a local electrician who could misguide as. The person who arrived from vibrant techno services came and after checking declared that the mother board is not working. This would incur a cost of around 4000. Also there was no guarantee that the machine would run after that. Once the motherboard was repaired he would be able to tell if further anything else would require replacement. Hence he suggested that since the microwave was anyways 5 year old and may run for another 1 or 2 years to consider buying a new one.
After weighing the options, we bought a new microwave for 20, 000. The person who came to instal discovered that the plug point was faulty. We realised that the old whirlpool microwave was completely functional when we connected it to a different plug. So it was a faulty plug point and not a faulty microwave.
This shows how casual and irresponsible the service providers are. Therefore i would want you to immediately take action againt such callous and infeccient person. At the same time we should be compensated for the mental agony, monetary loss and unnecessary harrasment. Expecting a speedy response from your side,