[Resolved]  Wildcraft India — defective buckle on backpack

Address:Pathanamthitta, Kerala, 689546
Website:Amazon

I bought a 50ltr rucksack from amazon.in. One of the two main buckles on it is defective. At first i thought i had damaged the buckle somehow but you can clearly see from the attached picture that one of them is small. The buckle is very loose and it comes off all the time. I had very high expectations for this product. I paid almost twice the price as other such products only because i trusted the brand. But I am very disappointed. I thought you people did some quality checks before you shipped your products. I hope you take necessary action.
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Sep 2, 2018
Complaint marked as Resolved 
Wildcraft India customer support has been notified about the posted complaint.
Verified Support
Jul 19, 2018
Wildcraft India Customer Care's response
We request you to visit the nearest authorized Wildcraft store along with the invoice copy/Warranty card and submit a dusted & cleaned bag for the service/repair.

Link to locate our stores - https://wildcraft.in/stores (refer services and stores which has an email ID for example retail.[protected]@wildcraft.in).
Complaint comments 

Comments

Damaged and I can't use please replace it with other bag as soon as you can and I want to use it
shilpa nashi's reply, Jul 31, 2018
Please replace this bag damaged so please replace the bag as soon as you can I can't wait it is important it an request to you Please replace this bag damaged so please replace the bag as soon as you can I can't wait it is important it an request to you

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