[Resolved] Wildcraft India — order cancelled and payment already made

Brijesh Giri

from Mumbai, Maharashtra

Address:	Raigad, Maharashtra, 410210
Website:	wildcraft.in

I ordered a bag at wildcraft.in and made payment using netbanking.
I received acknowledgement regarding the payment form razorpay via email.
But now i received an sms from wildcraft stating that my order has been cancelled. Now the wildcraft.in website is down and no one is picking up at the mentioned contact number +91 [protected]. I have also tried emailing [protected]@wildcraft.in but didn't receive any acknowledgement reply.

Has the company disappeared from the internet all of a sudden -_-

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Sep 29, 2017

Complaint marked as Resolved

They called me from +91 9035313131 and said that they are having technical issues with their website and processing of orders so they had cancelled my order. They also said that they didn't pickup the call because it was lunch time but i called them at 11:00-11:30AM so who the hell has lunch at 11:00 i wonder -_- I will receive a refund of the payment made in 5-6 working days. I received acknowledgement about the initiation of refund from Razorpay via Email. I didn't receive any reply about the email i sent at [email protected] nor any acknowledgement about the same. They however did reply in no time at this forum. So i guess reaching them at the mentioned number or this forum is your best bet. Although all of this hassle would have been avoided if they simply had acknowledged my email or sent a contact details with the cancellation SMS.

Wildcraft India customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2017

Wildcraft India Customer Care's response Hi Mr Brijesh

We regret for the inconvenience caused.

As discussed, due to some technical issue your order got cancelled. We have initiated for refund and the amount should be credited within 5 working days.

Thanks

Sep 29, 2017

Updated by Brijesh Giri Yes i have received an acknowledgement from Razorpay via email regarding the same.

I would like to suggest please do try to include a contact us section in your SMS so that customers can directly contact( via email or call ) if their order gets cancelled instead of going through the hassle of searching the net for contact details or posting complaints at forums, in any likely event that your website crashes.
And do acknowledge received emails so that customer gets an assurance that their message will be read.

Thank you

Sep 29, 2017

Updated by Brijesh Giri Update - At the end of the day i have received an acknowledgement about the email. I guess they couldn't reply early due to some technical error. :/