Wildcraft India — ORDER # Of26e27 - Refund Pending

I had ordered a wallet on wildcraft website on 03Sep under Order ID Of26e27, which was received on 10Sep in damaged condition - the velcro on one side has partly come off the wallet. I wanted to initiate return, but the status on the website was still showing 'In Progress' despite delivery showing complete. I emailed their customer support on 11Sep informing the same and requesting them to update the status so that I can initiate return. They acknowledged my request under ticket #1148161. I followed up again on 13Sep as i did not get any response and the status was still not updated. Finally, on 14Sep, I was notified of the status update when I received an automated email confirming delivery. I immediately raised a return request the same day and received an email confirming the upcoming pick up. I got an SMS from Delhivery on 18Sep stating "Your . package with AWB[protected] will be picked today by agent [protected] - Delhivery". I hot a similar message on 22Sep as well without anyone reaching out to me for a pick up. I emailed wildcraft again on 22Sep informing the same and a ticket was raised under ID#1159396 the same day. I have followed up again on 28Sep and on 29Sep when i checked the reurn pick up status on Delhivery website I found the return in cancelled status asking me to reach out to the vendor for details. I contacted wildcraft to inform the same on 29Sep. I was asked to provide a few days time for resolution by the support team citing that they have escalated the issue internally. I have chased the team again today (07Oct). Its been a month since this order was placed and I am tired of the lax behavior on the Wildcraft side. I just keep geting emails asking for time when i reach out. Without a chaser i dont get any response. I need my refund to be initiated ASAP. One of the most pathetic customer services experienced to date...