[Resolved]  Wings Radio Cab — LOOT of Customer money by WINGS giving False Information to Customer

Address:

Pune, Maharashtra

Date of Incident : 24th June 2014 RPN : 4615023 Wings is making customer fool and loot of money by giving false information to passenger when doing booking of a cab . when doing booking they told me Rs 400 for hadapsar from pashan circle . The driver told me that due to palki of pandharpur all routes are blocked and then he dropped me via katraj by-pass.When I called to Customer care they are keeping my phone on HOLD and given me complain number as 1854. Any update on this ? Please let know what solution you have provided me for this ? After a call from your executive last 15 days back, I have not received any update on my complain. Looking for a positive and prompt reply from Wings Cab.Thanks Jul 11to radiocabs I called up today to Wings Cab call center in morning to know about complain status no 1854(Assigned 3 weeks ago). The call support executive (Male) person who responded to my call and promised me to give me a call back today after half an hour, after checking its status in to the system. I am still waiting for his call. That’s the reason I have no trust in Wings Cab. What is my fault in the entire story? Only that I have done a booking on the Name of “Wings CAB”, The Company who claims on his website under Mission and Vision statement that “We will provide the leadership and support necessary to sustain long-term growth and customer satisfaction for our world-class customers. We will passionately promote quality and service at all levels while enhancing our company's competitive advantage.” First I am cheated and then I logged a complain to Wings customer care and after that doing follow up on that. Jul 18 (8 days ago)to radiocabs I called up today again at 18/07/2014 at 3.00 PM to customer care today for doing a follow up as WINGS CAB Customer care[protected] assure for a call back in half an hour and they never response to customer . Could you please let me know about the status of my Complain ID 1854 logged on 23 June 2014.I would request you to provide me feedback of my complaint and return the extra charges charged by WINGS DRIVER.Please stop making money by giving misleading information to customers when they are in need and traveling with their family. If no solution provided by Wings CAB to me then as a responsible citizen of Pune it’s my responsibility to make people alert of “Wings Cab”.I will talk to my company HR Admin and also in my society office to drop an email to all employees (4000) and Society members (300 occupants) to stop availing services from Wings Cab.