Wipro Infotech — wipro pf trusts - provident fund transfer request

My name is sudhir devange and i worked for wipro infotech from 25/02/2008 to 24/02/2010. My employee id was retainer no. 626166.
My pf no. Kn/10275/33350 as per payslip.

In april 2015, i tried to transfer my online but it did not got through because it gives message that "no data found against this member id: #
Checking previous company details". It still shows same message.
So i cannot go for online transfer. Please see attachment.

I have mentioned this to wipro pf team. Please see reference no. 288608.
But they still suggest to initiate online transfer.

Recently, i have emailed them to look into this but there is respond from [protected]@wipro.com. My email id is sudhir. [protected]@gmail.com. Please assist.