[Resolved]  Wockhardt Hospital — Overcharging & Poor Services

My Father was admitted for bilateral knee replacement in wockhardt hospital, Miraroad wherein total estimated cost given was Rs 1.75 Lacs for Operation, Bed & pharmacy charges and Implants cost quoted by doctor was Rs 80000 per implant, Hence total cost for bilateral knee replacement was Rs 3.35 Lacs apprx My Father was admitted and operation was sucessfully done by Dr Abhijeet Savale who was very very good throught the tenor But Post completion of operation, I started experiencing worst & terrible services 1) Only 2 Staff were available at Night who were only nursing staff (RMO was not available throughout the night on every day and life of patients were like BHAGWAN BHAROSE 2) 2 Staff at night were bluntly saying we are facing shortage of staff at Hospital and total 16-20 patients are already admitted and cant attend every patients 3) Emergency bell being ranged were attended after 15-30 mins 4) I spoke to the Admin manager and raised my concern, He also said the same story that staff o[censored]mrao hospital is being transferred to Wockhardt and hence they are not been able to cater the patients due to shortage of staff 5) Post Operation, Operated leg was pulled by Housekeeping staff / Ward Boy that my fathers muslcles were stretched and he was feeling terrible pain for almost 2 days 6) Due to mistake of housekeeping staff, Medicines worth Rs 15000 were used by doctors which were not included in package and i was forced to pay the same 7) Total Package for Bilateral knee replacement was Rs 3.35 Lacs and they have charged Rs 2.63 Lacs for unilateral knee replacement 8) I am being overcharged by almost Rs 50000 (Rs 15000 for medicines which were used due to mistake of ward boy and Rs 30000 against implants -- total cost of implant quoted was Rs 80000 by doctor and Bill charged is Rs 110000) Request you to help me to get refund of overcharged money and compensation for terrible services