| Address: | Thane, Maharashtra, 401107 |
Really disappointed with the kind of service wockhardt hospital is giving to their patients they have just forgotten that they have to give treatment to the patients also. My 1 year 09 months daughter (Aliza shahbaz) admitted in hospital since last 60 days. She is in picu fighting with her life and currently undergoing treatment at wockhard hospital in mira road.
It’s very difficult for me to explain what my little daughter aliza going through; i never imagine that she would have to go through so much suffering. Today is the 60th day she is still unresponsive and in coma. We are praying that she come out with all obstacles and enjoy her life again.
The total medical cost has gone very high (Rs 16.26 lacs) where i have already paid by somehow rs 14.25 lacs (Approx 90%) and the outstanding to pay is only approx rs 2 lacs which i told hospital this amount also will be paid at the earliest.
Tomorrow dated 15.10.2019 doctor has plan for surgery (Putting food peg tube insertion) at 10:00 am and it has been ask to get clearance for the same from billing department. I went to billing department and taken the estimate of the above surgery which cost to approx rs 60, 000/- i was ask to pay outstanding balance of 02 lacs + 80% of surgery amount. I requested billing department let me pay the surgery amount of 60, 000/- so the surgery can take place and simultaneously i will pay the outstanding but it was instructed by madam minal (Billing head) to billing department unless the customer not pay the above said amount the clearance will not be given for surgery. I requested several times but they are not at all bothering. The surgery will take place only if i pay this amount. We requested lots to hospital billing department but vain. I have already paid approx 90% amount to hospital now where is the question arises that if a parents paid such huge amount, will not pay to hospital the balance small outstanding.
The small baby who is only 21 month old struggling for life in picu, the hospital management is not at all cooperative which force me to complain against their rudeness.in view of the above we request you to look in to this series and take necessary action against the management so it cannot be happened in future with any one also.
Awaiting for your help us in this regards. Please help us so the surgery can take place on time as schedule by doctor.
Regards
Shahbaz alam
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