| Address: | New Delhi, Delhi | | Website: | www.WonderBrands.org |
Dear Sir,
We placed an order of Hair Straightening Product after seeing the Advt. on TV which guaranteed 15days money back policy in case of a faulty product.
The day we received the product, we tried and it didn't function as demonstrated on the TV Advt. More ever, the product was not as per specifications as it was different than what was shown in the Advt.
When we called the Customer Care (CC) and complained (Complaint No. was SED023) about the product, they said that there is no return policy for the said product and will not refund the amount. The CC care executive also claimed that the co. did not put any such Advt. with a 15days Money Back Gurantee either.
The Since we had the proof of the Advt., the same was sent on their Watsapp no. ([protected]).
Now the company is refusing to refund the amount (Rs.3, 700.00) saying that the Advt. was only for 2 days.
In spite of our continuous follow-up and giving them the proof of Advt. (Still images and Video) they are still not ready to refund and are using unprofessional language.
This is their official contact details on their website.
Atek Enterprises
Dwarka Mor Metro Station, Dwaraka Marg, Bhagwati Garden, New Delhi, Delhi
Telephone :[protected]
Fax :[protected]
[protected]@wonderbrands.org
[protected]@wonderbrands.org
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They supplied black color instead of brown color. Their CC was contacted to replace the black coloring shampoo with brown that was ordered. We have made at least six calls to replace the product but no result yet. Looks like it is not a genuine company.