Wonderchef Home Appliances — cancellation money not refunded

We ordered a cookware for a friend on September 11, and called many times, but the product was not delivered. After that we cancelled and asked for refund, but that also no is doing. It's been almost 1 and a half months now. Please help speed up process. And if it's possible to escalate in some way, please help.
This has been a really bad experience. I have did not receive the product for more than a month, and even after cancelling, it is not refunded for more than two weeks. If anyone has information on how to escalate the issue, please help.

complaint id - 171017/15
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My Order Number: 2802189 on dt.[protected], I didn't receive the same till now also I called so many times to customer care and sales dept but I didn't get the proper response. Please ask them to refund my money immediately.
As its been one month and wonderchef pan has been seen d upper coating has been removed
So kindly replace our pan wth new one
Yesterday, I ordered a spare big jar for nutriblend online.
Order no. WDCN[protected]

I made online payment for the same. My money got debited but the order status shows cancelled.

Either I expect my money to be credited in my bank account. Or complete my order.

Please help as soon as possible.

Thank you.

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