Wonderchef Home Appliances — Pop up Toaster

Address:

WONDER CHEF OFFICE ADDRESS: Supreme House, 7th Floor, Plot No.94-C, Opp ;IIT Maingate, Powai, Mumbai 400076

I lodged complaint on 20/09/2020. in response to that company asked me to submit certain information which was complied by me on the same day. By e-mail dated 08/10/2020, co. informed me that my complaint is registered via MA[protected] and the service technician will get get in touch me shortly to take an appointment. The technician called me up on 10/10/2020 and visited my residence on 13/10/2020 and after checking up the defective pop-up toaster said that it can not be repaired on the spot and he need to take it along and replace the PCB, which is not working. He promised to bring the same back after repairing, within 3/4 days. For than 1.5 months, there was no communication from them, and on checking with the technician and then with the incharge of the service centre, I am told that they are not able to repair it and I will be allowed to buy online any of the wonderchef products. He was not able to give the credit amount that will be offered to me against that unrepairable product. After great amount of thinking I asked for the same brand of toaster as replacement. l am yet to get a new pop-up toaster of same brand as replacement of the defective piece. Once again no response from them for several days. On checking up, they now claims that they can repair, since they have received PCB, and deliverehid on Monday the 08/02/2021. On not receving the piece duly repaired on 8th, I again contacted their representative on tel no. [protected] on 16/2/2021 and ww0815 after 17/02/2021. Even during period from 10th to 16th there was no response from the above telephone and it goes unanswered. on 19/02/2021, I sent another mail which remains unansered till this time of writing.
CONCLUSION: EVEN AFTER 5 MONTHS, THE COMPANY IS INCAPAB LE OF SOLVING THE PROBLEM OF A CUSTOMER WHO BOUGHT A SIMPLE ITEM LIKE "POP UP TOSTER".