Wonderchef Home Appliances — Sent defective item and not issuing refund

Made an order from www.wonderchef.com for a frying pan on[protected] and received a damaged item on[protected].Raised the issue to them with all the details they asked for and still they are not issuing me the refund amount.As per their refund policy they are supposed to do so if they we receive a damaged item. I have send multiple emails and calls to their customer service and they are denying my refund. Please do the needful to issue my refund amount(1039.20) ASAP and do take action against such fraudulent and deceiving services.

The details of the order and my email communications are attached along with.
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Wonderchef Home Appliances customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2021
Wonderchef Home Appliances Customer Care's response
Hi Shameem, we hope your concern has been addressed. Kindly reach out to us via helpline number: [protected], or drop us an email at [protected]@wonderchef.in if your concern is yet to be resolved. Thank you!
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    Supreme House, 7th Floor, Plot No. 94-C, Powai, Mumbai, Maharashtra, India - 400076
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