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[Resolved]  Wonderchef Home Appliances — "wonderchef granite cookware 3 piece set with 26cm > dosa tawa

Hello.

I have purchased "Wonderchef Granite Cookware 3 piece Set with 26cm
Dosa Tawa" in November 17.(Warranty = 2 years)

Despite of not using heavily, the top coating of tawa is almost gone
and other to vessels just started loosing the same.

Also, handles are getting loose frequently.

Would you please consider the situation and give me new set in warranty.

I supposed they are of granite as mentioned but looks like primary
material used is iron as it passed magnet test.

Would you please clarify on the same.

Looking for your cooperation.

I have written the email to "[protected]@wonderchef.in" with pictures and got the irresponsible reply as below

=======================================================
Greetings from Wonderchef !!!



Thank you for your mail. As per the images this is complete usage issue.
This can be happen only when you leave utensil on high flame for very long
time & not taking care of same.



Also outer colour turned into black due to misuse & effect comes as well in
inner colour, So there is no warranty. We are giving warranty only for inner
colour coating peeling off due to manufacturing defect which is mentioned in
warranty card. / Also inner color is turned into black when we keep utensil
for long time on high flame.



Thanks & Regards,

Uzma Ansari

Customer Relation Team

Toll Free: [protected] I www.wonderchef.in
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Was this information helpful?
Yes (0)
Aug 27, 2018
Complaint marked as Resolved 
Got new product after almost 6 months.
Mar 21, 2018

Complaint Status

Wonderchef Home Appliances customer support has been notified about the posted complaint.
Mar 20, 2018
Updated by Gajanan Khare
The mentioned reply from Wonderchef is very unsatisfying and irresponsible .

The line "This can be happen only when you leave utensil on high flame
for very long time & not taking care of same"
is not practical, no one does that.

Also, outer color is blackish as default
Complaint comments  1 CommentShareTweet

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Wonderchef-nutri-blend mixer grinder not working perces date 28/10/2017 my email address - [protected]@gmail.com

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