[Resolved] Wonderchef Home Appliances — "wonderchef granite cookware 3 piece set with 26cm > dosa tawa | |
Hello. I have purchased "Wonderchef Granite Cookware 3 piece Set with 26cm Dosa Tawa" in November 17.(Warranty = 2 years) Despite of not using heavily, the top coating of tawa is almost gone and other to vessels just started loosing the same. Also, handles are getting loose frequently. Would you please consider the situation and give me new set in warranty. I supposed they are of granite as mentioned but looks like primary material used is iron as it passed magnet test. Would you please clarify on the same. Looking for your cooperation. I have written the email to "[protected]@wonderchef.in" with pictures and got the irresponsible reply as below ======================================================= Greetings from Wonderchef !!! Thank you for your mail. As per the images this is complete usage issue. This can be happen only when you leave utensil on high flame for very long time & not taking care of same. Also outer colour turned into black due to misuse & effect comes as well in inner colour, So there is no warranty. We are giving warranty only for inner colour coating peeling off due to manufacturing defect which is mentioned in warranty card. / Also inner color is turned into black when we keep utensil for long time on high flame. Thanks & Regards, Uzma Ansari Customer Relation Team Toll Free: [protected] I www.wonderchef.in ================================================================= Was this information helpful? | |
Aug 27, 2018 Complaint marked as Resolved Got new product after almost 6 months. Wonderchef Home Appliances customer support has been notified about the posted complaint. | |
1 Comment | |
Comments
Wonderchef-nutri-blend mixer grinder not working perces date 28/10/2017 my email address - [protected]@gmail.com
Reply
32%
Complaints
412
Pending
38
Resolved
119
+91 22 6111 9888
+91 22 3215 1148
+91 22 3219 1488
Supreme House, 7th Floor, Plot No. 94-C, Powai, Mumbai, Maharashtra, India - 400076