Woodland — complaint regarding bad quality of sandal

Address:	Dehradun, Uttarakhand
Website:	[email protected],[email protected]

I purchased a sandal from woodland store pacific mall dehradun (Mx9555 black36) whose mrp was
6495 after discount i purchased it for 4598 on 20 aug 2017. I wore it
For a short span of time next day, it injured my small fingure and
Thumb when i reached my office i saw its leather was cracking and its
Bottom inside layer was peeling, wrinkles were seen and pasting was
Comming out. I felt shocked and pain i spended that much amount and the
Result was so bad. This brand is known for its leather quality and
Durability this was something not expected from their side. I have
Complained about the same in the store but did not received any solution.

This was their answer

We apologize for the inconvenience caused.

As per the images of your product shared by the store, there is no manufacturing defect in the product. It is in a non repairable / non-exchangeable condition, due to physical damage and wear & tear. We regret to inform you we will not be able to assist you in this regard, kindly collect the same from the store.

We appreciate your patience & co-operation.

My point is if you are not responsible for your are product quality then who is?
Why should i purchase that much costly product if that is not durable at least i would prefer a cheaper one to have no regrets?
After the response of your people and policy mentioned it seems that all the
Points in your policy only made in interest of company not in interest
Of customer. How can any consumer will buy a product whose durability
Challenge only after one single use.

Is it not your responsibility to takcare of such type of case even it
Goes beyond your already set policy. Because if you tell your customer
To wear a repair sandle only after single use then are you not malign
Your brand value and also loosing trust of customers.