Woodland — defective shoe - art no. gc 0592108y15 colour: camel, 1 pair footwear, gents shoe purchased vide invoice no. r122 dated 16th september, 2017

Address:	Mumbai City, Maharashtra, 400012
Website:	woodlandworldwide.com

To,
The manager,
[protected]@woodlandworldwide.com

Cc: [protected]@gmail.com
Hooda associates[protected],
Shop no.-1/3/4, topiwala bldg.,
Dr. B. A. Road, opp. Itc hotel, parel
Mumbai, 400 012, phone: 24103038
Contact person: mr. Anil

Sub: complaint regarding faulty shoe purchase
Reference: art no. Gc 0592108y15 colour: camel, 1 pair footwear, gents shoe purchased vide invoice no. R122 dated 16th september, 2017 from hooda associates, parel, mumbai, maharashtra, india.

Dear sir/madam,
This is to inform you and file a complaint regarding faulty shoe purchased by undersigned vide above referred reference details..
Immediately, upon purchase of above referred shoes, while wearing it, i realised that the stitching of shoe had come out from one area as shown in the picture below; 2-3 cuts were observed in the stitching.


I could able to return the shoe to a shop owner only on 1st of october vide their challan no. 26 as attached herewith (Mr. Anil).
I could not able to return the shoe during this time (Between 16th september, to 1st october) due to urgent pre-occupied office work & holidays. I did not used the shoe during this time.

I was told by the shop owner that the shoe will be repaired (Complete stitching would be undone & redone).
I am surprise to receive such a response from the shop owner as the new shoes which was not even used for a day will undergo repair.
As this is a genuine manufacturing defect of woodland, i would not like to use the repaired shoe for a price of new one.

I would request you to kindly instruct the shop owner to allow me to select the new shoe as per my choice. The differential price need not be refunded, if they are of lower value as the same could be utilised for purchase of accessories.
Else kindly allow me to select the new shoe as per my choice from the online portal of woodlandworldwide.com.

Hope you would revert on this urgently as i had already lost 15 days due to late filing of this complaint and so, i would not afford to lose any further delay in this regards.

Looking forward to your prompt response in this regard.

Yours faithfully,

Bhalchandra r. Kadam
Office phone: +[protected]
Hand phone: +[protected]
[protected]@yahoo.com;
[protected]@schueco.in