Woodland — Delivery of another product instead of the one ordered.

Website:

WOODLAND WORLDWIDE Shoes

I received the delivery of my online order on 16.01.2017. But, when I opened the packet, it was found to be a different product. ie, a non-compliance to my order.
So I want this product to be taken back by you and to get me the product that I ordered (size 44).

Product that I ordered: FOOTWEAR'S GC 1617114(CAMEL SHOES) FGC0L4016171A013
Order no.: OR[protected]SIZE- 44)

The WRONG product I received: GC 1617114 (KHAKI SHOES)

I had taken the pair of shoes to woodland showrooms @ TRIVANDRUM and KOLLAM (Kerala state). But they refused to replace the product due to the absence of the item in their stock.

I made a number of mails on this matter to care and estore mail ids of woodland, but no satisfactory or active responses from them( worst).
Then I tried many times in customer care nos., no response from line 1 and the lady operator of line 2 was irresposible and she refused to even register my complaint. I became totally fed up with such irritating responses from this customer care for a period of more than two weeks now.

Any how, I require the correct product from woodland, for which only I paid money.
ie, the color of the shoe is wrong- it is not as I ordered.

So pls solve the issue and take action to get me the correct product that I ordered with woodland.

( Product that I ordered: FOOTWEAR'S GC 1617114 (CAMEL SHOES) FGC0L4016171A013
Order no.: OR[protected]SIZE- 44)

The WRONG product I received: GC 1617114 (KHAKI SHOES) )

regards,
Jayaghosh P J.