Woodland — manager pathetic behavior

Address:

New Delhi, Delhi

I'm pooja i brought one jacket on 31st dec 2017 for my brother i went woodland store along with my friend who was also tryed some jackets but ended up buying nothing. I paid bill for my jacket. Brother was happy no exchange required. But here my problem start s... I got emi amount high this made me shocked n i checked my statement and got to knw that woodland charged me for two jackets. I went yesterday store i told my situation. Firstly they were not ready to listen n understand. I asked them ok fine it was my mistake for not checking my msg n bill because i buys products many time from woodland i had a trust on brand but still i count as my mistake. I asked for cctv recording they said we donot have it. I asked how do i complaint they said you brought two jackets and nothing can be done. I asked for audit they kept saying no for one hour. They asked me to come after 15days for audit when i said ok i will come but give me in written that you are asking us to come after 15 days. He completely denied i hv video for tht. I brought this jacket from gurgaon city mall store near burger king. When they saw i'm making video they also started making video n did wasted n drama audit in front o[censored]s asked us to count and asked to get out of store. If i'm lier why would i come there n my point is if i hv brought only one jacket why stock is alright not having extra jacket? It was an insult being girl i felt humiliate but they were like do whatever u want to do. Hopeless ppl i know nothing can be done because it is my mistake but cctv n proper audit would have solved my problem.