Woodland — Manufacturer defect in shoes

Address:

Mumbai City, Maharashtra, 410209

I hv purchased woodland sneakers from woodland retailer, indore, ti mall. After wearing it a couple f times the laces f both shoes were torn due to manufacture defect in the metalic buckle/hooks of lace. Complaining to the retailer was in vain evn after givin 1yr warrenty as he told that its not his responsibility. So kindly do the needful to fix this up and making up to ur standards. I am attaching the bill and the relavnt pic herewith.