Dear Customer Care Executive,
We purchased a pair of women footwear from your Outlet in Jail Road, Fateh Nagar dated 22 Dec 2021 and only after wearing it first time, the pair has some quality issues (1) Threads were coming out from stitches area (2) It is not comfortable at all you can see the pic I have attached, it has effect on the skin (3) The leather from two places was coming out as pasting was not appropriately done or looks like a quality test issue.
We submitted the pair to the store and in first hand they said they would repair it, on number of requests about quality they agreed to keep the pair and confirmed it will be sent for replacement, Today I received a call that they have returned it and will not be replaced.
I am surprised to see customer services of such a world renowned brand, this is not the first time we are using Woodland and we have concerns about this particular pair which definitely have quality issues.
I would request you to talk to your store and we would like to get a refund or use the money for other products as we dont have trust on this pair. We will not accept repair or replacement of the same pair.
We spent money on such brands for quality, reliability, durability and trust.
You are requested to resolve this.
Bests, Lalit Was this information helpful? | 
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