Woodland — repeated issue and also not solved the complaint

Address:Alappuzha, Kerala

I purchased a shoue rom kottayam woodland showroom (kerala) and i found that the product is directive, when i reach the showroom they told that the issue is due to manufacturing difect and i got replacement, again the same issue reported after 30 days and the told that this will be repaired due to it is repairable

i received the shoue yesterday after repair but even after the repair the issue is not solved
pls help
purchased on[protected]
1st complaint on[protected]
2nd complaint on 3-3-2019
received the product ater repair is :[protected]

customer name : sugeeth
phn: [protected]
email: [protected]@gmail.com
+4 photos
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Purchased a sleeper in month of May after the date 20th May. got torn within month. Attaching the pic.

I am waiting since long, even filled the complain through the shop i purchased the sleeper. I mentioned clearly to shopkeeper, its a case of bad quality, after paying decent amount for a sleeper, and that too for a renowned brand, it not expected to get torn within three month. And it happened for both the pair. I got call from shop after some day that they have pasted the same pair, i refused to accept that and asked for exchange, but since long i have not heard any thing regarding my complain.

Please let me know, what is the SLA of a complain we made here.

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