Woodland — woodland sandals damaged in one week

Address:	686575
Website:	www.jabong.com

I feel utmost sorry and disappointed due to the last purchase i made with woodland.
I have bought a WOODLAND Sandals from jabong.com website and i have been using it for one week inside my office (rarely walk inside my office). The plastic loop of my sandals got broken during a casual walk inside my office.

I have been using exactly the same model Woodland sandals for more than two years. I strongly doubt the genuineness of the product i received, that it is a fake one or copy of woodland (the broken loops are entirely different in new one- that too it is very delicate kind when compared to the old one which i have been using it for more than two years).

I stepped into my nearby woodland showroom at Pala, Kottayam, Kerala, India, but they told, they cannot help me as my purchase was made through online.

I have contacted jabong call centre and they insisted me to send mail with photographs and invoice of purchase to them.

I did not expect this from a popular brand like woodland. Please take this case of genuineness a serious one and solve the issue.

I need to get a new product for the damaged one immediately. Please give a speedy solution for my problem.