[Resolved] Woodpecker Furniture — Ry/604/15/16 dated 3/9/15 gantock pu 3+!+!

balki

from Chennai, Tamil Nadu

Address:

600096

Regret to inform you that the above sofa set was purchased by me in your show room. It is only about 18 months old. Suddenly in the 3 seat sofa about one inch stitching got slipped and one side of the handle the upper is wringing. I made complaint, and they informed me the warranty for upholstery is for only one year.

I can understand the same, but in my view it is quality issue, and poor manufacturing, other wise both the stitch slipping and wringing cannot come. Further when they deputed the person i was informed this will come only a minimum amount, but now the estimate has been sent for about 9000 for a sofa of 24000 which is shocking.

Irrespective of whether it is under warranty or not, keeping your company reputation in the filed, you need to understand that a under quality product should be rectified at free of cost to. This will enhance your commitent towards customer care.
Instead your team is send estimate for stuffing all the sofa, huge transportation cost etc. This shows the intention of your out sourced team is to make as much money as possible for poor quality product of you.

Take urgent step to resolve it and fix the damage, hope you will take the step to address my grevence

Await your replay

Regs
Balakrishnan
[protected]

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Jun 22, 2017

Complaint marked as Resolved

Woodpecker Furniture customer support has been notified about the posted complaint.

Verified Support

May 13, 2017

Woodpecker Furniture Customer Care's response Dear Mr. Balakrishnan,

Greetings from Woodpecker Furniture!!!

This is in reference to your complaint raised on your Sofa Set.

We had supplied the Gantock - PU - 43 - 3+1+1 against the Sales Order Number RY/0614/15-16 on 19-Nov-15.

The sold product was manufactured by us as per our Standard Specifications.

As we have already communicated in our earlier mails and calls, we would like to inform that an amount of Rs. 4700/- would be applicable towards the Service of your Sofa as the damages were occurred due to usage only.

As per the Terms and Conditions, the damage to upholstery and Sagging will be covered under Warranty for only one year if the issue is only due to Manufacturing defect. The same has also been mentioned in our Invoice which was duly signed by you.

Please note that the 1 year Warranty period has already been crossed to your Sofa and also we have not charged the Labour Charges towards the Service of your Sofa. Hence we regret to inform that we are unable to waive the Charges further.

We request you make the Service Charges of Rs. 4700/- at any of our Showroom and confirm us to do the needful.

Post receiving the payment, the sofa will be taken from your place for service within 10 days and from then same will be delivered within 07 working days on completion of service.

Thank you for your patience while we resolve your complaint.

Kindly find the Complaint Number 444 for your reference.

In case if you need further assistance, you can call us at [protected]/[protected] regarding your queries.

Thanks and Regards,
Aayesha Sulthana