Wooe — payment not received and try to know my bank details

I buy 799 package for all exams on 14 july 2020 with conditions that this amount is fully refunded. It helps for poor families students who are willing to crack exams. So i buy this package after that they send me a mail that my transaction was successfull. You will get your test series within 2 -4 hrs. But no recieved as they mentioned earlier. Today i search from google
Wooe 's customer care number, i call on this number [protected], he said to me that we will refund your cash, and i said i want cashback in my bank account. So after that he said that i note one another number[protected], and he said i send you a text message and forward that message to this another number within few seconds otherwise the time will ran out. I do the same. After that he try to know my bank account in which bank and then he said i open google pay app to view balance and then he said click on new payments then click qr code scan then click verify then fill your upi pin he is trying to know my bank balance. Luckily i have 0 balance otherwise god knows what happens with me

Dear consumer complaints department,
Please help to get my money back i belong to poor family. My father saves some money for my education purpose but this is not fair if this is fraud. Please help me
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    WOOE Address
    #1079 Ground Floor Decision Tower, Kalyani Nagar, Pune, Maharashtra, India - 411014
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