[Resolved]  www.BookMyShow.com — Online movie ticket booking failure and money charged

Address:	380015
Website:	www.bookmyshow.com

Bank Account was charged though Online Movie Ticket booking got failed On 5th of December 2015 at around 05:30 pm I tried to book movie tickets through www.bookmyshow.com website of Movie “TAMASHA” by paying through Bank of India’s Debit Card. Online Movie ticket booking got failed at that time even though INR 276.36 money from my bank account got charged. I tried again for the same and another time Movie ticket booking got failed though again the same amount got charged from my Bank Account. Both the times from bookmyshow.com I got mail on my registered email id that your ticket booking was not successful. After getting these mails, when I immediately made complaint on bookmyshow.com website’s live chat, they assured me of refund after some working days. When I did not get any refund for many days, I got Bank account’s statement printed and made an online complaint on 16/12/2015 from bookmyshow.com websites’s complaint section. I attached the Bank account statement copy in that file, too. For that complaint I was given registered ticket id for that complaint i.e. Ticket Id [#1267223]. That mail was just replied with the registered Ticket id on the same day and nothing was replied on that matter after that day i.e. 16/12/2015. So I had to remind them about the same complaint and I did it on 21/12/2015. I made an online chat by bookmyshow.com website’s online chat service and explained my whole complaint to them. The executive was arguing that they have not got any confirmation from their payment gateway. So he had asked for more 48 hours to work on this complaint. 8 Days have been passed after that and still no reply is there from their side. I have kept the chat history of the last chat I did. Website: www.bookmyshow.com Email id used for movie ticket booking: [protected]@gmail.com Cell Phone Number used for Movie Ticket Booking: +91 [protected] Movie Name: TAMASHA Date: 05/12/2015 Bank Account details of Debit Card used: Bank of India Account Number of Debit Card used: [protected] 1st attempt: At approx. 5:30 pm Amount Charged: 276.36 INR Transaction Details on Statement: MEDR/BOOKMYSHOW C/85195/ 1st attempt: At approx. 5:52 pm Amount Charged: 276.36 INR Transaction Details on Statement: MEDR/BOOKMYSHOW /100743/ A copy of a bank statement is attached herewith. Kindly contact on [protected]@gmail.com or +91 [protected] for further follow up.