[Resolved] Www.cheapticket.in — Baggage info mentioned on site different from actual | |||
I booked ticket Q8ZMPZ (Ref. no. FB1907BDU8JG) for spicejet through your website for my wife. The website clearly mentioned that check in luggage of 15 kg is allowed. However on reaching airport my wife came to know that its hand baggage only ticket. She had to pay extra 750 INR for check-in luggage. To confirm that I indeed booked free check-in baggage ticket I checked website for future date if it does show hand baggage only booking as well. I found out that nowhere it mentions if ticket is hand baggage only. I have to say that its cheating as the information was incorrect and totally unacceptable. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Oct 29, 2015 CheapTicket.in / AirTickets India Customer Care's response Ref your dissatisfaction, we inform you that the baggage rules are set by the airlines and their rules reflect on our system,as all data and information is obtained from the airlines reservation and ticketing API.
Regret any misinterpretation of the airline rules.
for Cheaptickets.in
RB
customer support
| |||
 Add a Comment | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
12%
Complaints
104
Pending
0
Resolved
12
Post your Comment