[Resolved] Www.cheapticket.in — Baggage info mentioned on site different from actual
Chennai, Chennai District, Tamil Nadu, India
I booked ticket Q8ZMPZ (Ref. no. FB1907BDU8JG) for spicejet through your website for my wife. The website clearly mentioned that check in luggage of 15 kg is allowed. However on reaching airport my wife came to know that its hand baggage only ticket. She had to pay extra 750 INR for check-in luggage. To confirm that I indeed booked free check-in baggage ticket I checked website for future date if it does show hand baggage only booking as well. I found out that nowhere it mentions if ticket is hand baggage only. I have to say that its cheating as the information was incorrect and totally unacceptable.
Complaint marked as Resolved
Verified SupportCheapTicket.in / AirTickets India Customer Care's response, Oct 29, 2015
Ref your dissatisfaction, we inform you that the baggage rules are set by the airlines and their rules reflect on our system,as all data and information is obtained from the airlines reservation and ticketing API. Regret any misinterpretation of the airline rules. for Cheaptickets.in RB customer support
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