www.mobikwik.com — Transaction failed for recharged, but amount not credited yet. [mobikwik ticket number # 6161686]

Address:	Bangalore, Karnataka, 560085
Website:	www.mobikwik.com

Mobikwik ticket number - "# 6161686".

I have recharged with 349/- to my Airtel number 8197**2109 on 11th March 2017 through Mobikwik mobile application. In mobile transaction history it is showing the amount credited to Airtel karnataka, but i haven't received recharged money to my account.

I have approached Airtel support team, they sent a mail as below, which is in double quoted.

""Dear Customer, This is in reference to your email regarding online recharge benefit not received for your airtel mobile number 8197**2109. As discussed with you on 81976**109, your issue is been explained. We would like to inform you that, recharge of Rs. 349/- through third party website(mobikwik) on[protected] was unsuccessful. As the recharge was done through a third party website, we are unable to trace the details of the transaction. We request you to contact the respective support team to check on the transaction status. We request you to check the same with respective support team for further assistance.

Thanks for reaching out to us.
Delighted to assist you
Best Regards,
Arani Niyogi Service Specialist airtel"".

I have raised this request 48 hours back, still no acknowledgement from Mobikwik team.
Please try to resolve this issue ASAP.
And also request you to provide any proper working customer support number.