[Resolved]  www.quikr.com — Quikr doorstep - used goods picked up and delivered to buyer payment not made to seller by quikr

Address:Bangalore, Karnataka
Website:www.quikr.com

This is in reference to my advertisement id[protected].

I am writing to you after a lot of excruciating painful efforts of trying to get my complaint resolved with quikr call center. I have spoken with almost 15+ customer service representatives, to name a few - priya kumari, vinod kumar, riyad, fathima, shekhar (Team leader), abdullah rawaha (Mary jasmine his team leader). Lastly, i asked for a manager, where i was transferred to partha sarathy (Manager).

Trust me i urge you to speak to the above mentioned csr (Customer service representatives), i promise you a great deal of frustration, especially when you have sold a product on quikr, the product has been delivered to the buyer but the payment is not been mader by quikr doorsteps to the seller (That's me)

Please read below the situation:

1. What was my advertisement about:
O i posted an advertisement on quikr android application for a used samsung ac with a price tag of inr 7500.
2. How did i receive notification from quikr
O i received emails and mobile messages post the buyer made a payment on quikr portal (Please refer to the attachments)
3. Responses from customer service representatives:
O the advertisement has been cancelled
O the buyer has been refunded the money (Without knowing the fact that the product sold by me is with the buyer)
O finance team was not informed about the delivery of the product so we did not credit the money to seller
O quikr will call the buyer requesting him to credit the money to my (Sellers) bank account
O partha sarathy promised me to resolve this for me, i am still waiting for him to call me back
4. What do i want as a consumer:
O why the payment has not been made to my citibank savings account (I have already updated my bank details as per the email and the mobile message i had received after the buyer made the payment to quikr)
O when do i expect the payment to be credited to my citibank savings account
O what is the compensation quikr doorstep is offering to make for my harassment and mental trauma this incident has caused me
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Complaint marked as Resolved 
Quikr customer support has been notified about the posted complaint.
Verified Support
May 03, 2016
Quikr Customer Care's response
Dear User, We are sorry to hear about your experience. We have shared your Ad Id details and our support team will get in touch with you. -Team Quikr
Complaint comments 

Comments

Received a call from the social media complaints team from Quikr from Bangalore. The person (Shilpi) called to confirm if I the complaint was updated by me on the website. I will wait to hear from the Quikr team to credit the payment for my product sold and delivered by them to the buyer (Amit Choudhary). It's been 14 days since the product was picked up from my house by the quikr doorstep team (Govind).

TWO ADS POSTED WITH MY NUMBER

Two ads have been posted on my number but i have not posted them. Please inform me who has made this blunder mistake. The ad ID are- 1.[protected] 2.[protected]
Mr. Kaushik, from the media complaints grievance called last week with a promise that he will be able to have my Money paid to me. Unfortunately, I haven't heard from Kaushik, yet another false promising employee of QUIKR Doorsteps.

I have been copied on an email by Quikr to the Buyer Amit Chaudhary, pleading the buyer to payback the money that quikr has refunded even after the confirmation that the product was delivered to the buyer on April 21, 2016.

I am writing an email to Pranay Chulet today to see if I can get any help from the genius behind QUIKR. I shall copy the Head Ops Quikr DOORSTEPS Ms. Anamika Sinha along with her direct reportee Mr. Partha Sarathy.
HOPING TO GET MY MONEY BACK FROM QUIKR.
PLEASE ANY ONE WHO CAN HELP ME GET MY MONEY BACK FROM QUIKR DOORSTEPS

Thanks,
Jai

Mr. Kaushik, from the media complaints grievance called last week with a promise that he will be able to have my Money paid to me. Unfortunately, I haven't heard from Kaushik, yet another false promising employee of QUIKR Doorsteps.

I have been copied on an email by Quikr to the Buyer Amit Chaudhary, pleading the buyer to payback the money that quikr has refunded even after the confirmation that the product was delivered to the buyer on April 21, 2016.

I am writing an email to Pranay Chulet today to see if I can get any help from the genius behind QUIKR. I shall copy the Head Ops Quikr DOORSTEPS Ms. Anamika Sinha along with her direct reportee Mr. Partha Sarathy.
HOPING TO GET MY MONEY BACK FROM QUIKR.
PLEASE ANY ONE WHO CAN HELP ME GET MY MONEY BACK FROM QUIKR DOORSTEPS

Thanks,
Jai

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